Title: Toolkit for Managers
Course Length: 1 day face-to-face course
Maximum number of delegates per trainer: 12

There is a big jump when you start managing people, not only in terms of the skills that you need, the kind of work that you do but also in terms of your mind-set and attitude. While it is okay to be ‘pals’ with your peers, when you start progressing beyond them, you need to relate to them differently. In this course delegates find out what elements constitute a good manager so that they can start their job as an excellent role model. They discover how and what to delegate downwards, sideways and even upwards in order to free up their time and develop their team. They learn ways to ensure that their team feels cared for and motivated as well as how to give and receive feedback successfully. They learn why people underperform and what to do about it as well as how to deal with the emotional fall-out after difficult conversations. They develop skills to build relationships within their team as well as assertiveness techniques that will help them be firm but fair. They learn how to manage their own time and ensure that they are undertaking tasks that will progress them forward.

This course is for newly promoted managers who want a toolkit of skills to get them up and running immediately.

By the end of the course, delegates will be able to:

  • Understand the role of a manager
  • Diagnose underperformance
  • Delegate upwards, sideways and downwards effectively
  • Create a strategy for dealing with underperformance
  • Give and receive difficult feedback
  • Deal with emotional fall-outs
  • Create a team that works well together

All Management courses

Management is, above all, a practice where art, science and craft meet
Henry Mintzberg