A typical management style is to tell people what to do and how to do it and wonder why they don’t get buy-in or respect from their team. Excellent leaders, on the other hand, know the secret of being an excellent manager and developing a successful team and that’s to coach them. Coaching is about empowering others to solve their own difficulties via careful guidance from the coach. This course transforms mind-sets and provides the skills so that delegates have the confidence to be able to use coaching as part of their everyday working conversations. In this course, delegates discover what coaching is, and what it is not, as well as the best times to coach. They learn a new way of looking at feedback and how to give both positive and constructive feedback using an easy-to-use model. They learn a practical coaching structure so that they can use it during the practice sessions and beyond. They are observed and given individual feedback on their coaching technique to help ensure that they feel confident to start coaching as soon as they finish the course.
Toolkit for Managers
There is a big jump when you start managing people, not only in terms of the skills that you need, the kind of work that you do but also in terms of your mind-set and attitude. While it is okay to be ‘pals’ with your peers, when you start progressing beyond them, you need to relate to them differently. In this course delegates find out what elements constitute a good manager so that they can start their job as an excellent role model. They discover how and what to delegate downwards, sideways and even upwards in order to free up their time and develop their team. They learn ways to ensure that their team feels cared for and motivated as well as how to give and receive feedback successfully. They learn why people underperform and what to do about it as well as how to deal with the emotional fall-out after difficult conversations. They develop skills to build relationships within their team as well as assertiveness techniques that will help them be firm but fair. They learn how to manage their own time and ensure that they are undertaking tasks that will progress them forward.
Many companies are guilty of treating performance management as a yearly, box-ticking exercise. However, research shows that organisations with an ongoing focus on performance management have better business results. Companies where employees revise or review their goals quarterly or more frequently are likely to have above-average financial performance and are more likely to be effective at holding costs at or below level of competitors. It’s time to stop equating performance management with a dreaded annual appraisal. In reality, it’s much more. In this course, delegates discover the true value of appraisals and view them as an asset rather than a time-wasting irritation. They learn an easy-to-follow format for holding appraisals and goal setting as well as a powerful framework for giving constructive feedback and a model for setting personal development plans. Throughout the course, there are plenty of opportunities to practise the new techniques in a safe environment so that they feel confident to use their new skills back in the work place immediately.
Love Public Speaking
Many seasoned presenters are confident and competent at public speaking yet they still fear standing up in front of an audience and would rather not do it. This course aims to get delegates to a place where they enjoy – and maybe even love – delivering a presentation. They learn how to harness every ounce of their individuality, knowledge, style and experience to not only show their passion and energy but feel it too.
Time & Life Management
The working day can often feel like a constant battle with so much to do and so little time to do it in. There are demands coming at you from all angles, you are constantly being bombarded with new requests, the phone is always ringing and email after email seems to arrive in your inbox. If you would like to manage your time more efficiently, be more productive in the time that you have and feel in control of your workload, then this course is for you.
In this course delegates discover a plethora of techniques that will help them to organise their time more efficiently. They learn diary management techniques, delegation skills and how to recognise time-wasters as well as what to do with non-urgent tasks. They also find out how to manage their life from how to prioritise their ever increasing to-do list to how to free up their time by deciding what is important to them. They examine where they are heading and ensure that it is where they want to go by understanding their goals and gaining motivation to take action.
NLP is the tool to learn in order to create personal and business success. If you’ve heard about the thousands of people whose lives have been transformed by the power of NLP but don’t really know what it is, then this course is a great place to start.
NLP is about becoming the best that you can be. It is a skill and methodology that originates from the study of human excellence and contains a plethora of different techniques that help you manage your thinking and adapt your behaviour in order to achieve positive results and success. In this course, you will learn the building blocks of NLP and understand what NLP is and what it is not. You will discover how to move forwards in life as well as how to solve any challenges that you might face along the way. You will find out how to read other people’s subtle non-verbal language and how to use this ability to build strong relationships quickly and easily.
Being a great manager, leader or boss today is different to how it used to be. The very title of manager, leader or boss filled junior members of staff with fear and they followed out of respect for the title rather than the person. That is no longer the case. You now need to influence others in a way that inspires trust, and respect from the person. The new way of managing is a skill and therefore can be learnt, which is what is taught on this course.
Influencing Strategies helps delegates learn persuasion tactics from the world’s leading authorities in these fields so that they can structure communication with stakeholders, clients and colleagues in influential ways that helps them achieve their objectives whilst maintaining good relationships.