Course Title: Advanced Communication Skills
Course Length: 1 day face-to-face course
Maximum number of delegates per trainer: 10
A common mistake that many people make in business is to assume that everybody is alike and so communicate with them as they would like to be communicated with. In addition to being incorrect, it is also foolhardy because this assumption is the best way to ensure that the other person will not do business with you. If you deal with clients or work with colleagues then this is an essential course to ensure that you get the most out of your working relationships (and enjoy doing it at the same time). In this course, delegates discover the ways in which people receive and process information and appreciate that everyone is different. They learn how to recognise people’s different styles and how they can flex their method of communication to connect with people of all styles. They find out how to build trust and credibility with clients and how to expand their current network in order to grow the business. They also examine their own business relationships to identify ways that they can move them forward.
This course is for people who wish to take their inter-personal skills to the next level. Ideal for people who have a responsibility for managing a team and / or developing client relationships.
By the end of this course, delegates will be able to:
- Create trust as the foundation of their relationships
- Detect client needs and respond to them appropriately
- Communicate effectively with everyone
- Overcome difficult working relationships
- Expand their current network
- Excel at networking events
- Flex your style so that you can gel with the other person
The Art of Communication