Maximum delegates: 12
Duration: 1 day
Who is this course for:
This course is for managers or team leaders who would like to ensure that their team is working together and communicating with each other as effectively and successfully as possible.
Why attend this course:
The success of a business is dependent on many factors; one of the most influential is team work but, sadly, this is one of the most difficult areas to get right. People are so different that it becomes a mammoth task as team leader to know how to get the most out of your team. If you would like to understand your team as individuals, know what drives them and makes them tick as well as what motivates them towards success, then this course is for you.
• Retain staff long-term
• Promote a positive image of your company
• Reduce time off due to ‘illness’
• Boost client referrals
• Exceed team targets
• Generate staff morale
In this course you will discover why your team is not communicating as effectively as it could be and what you can do to resolve this. You will find out how to inspire your workforce to provide outstanding customer service as well as consistent client and staff satisfaction. You will also learn how to harmonise what is important to the company, you and your team to ensure that everyone feels motivated to move towards business success together.
“I don’t know the key to success but the key to failure is to try to please everyone.”
Bill Crosby, comedian