Telephone: 01202 706531
Orchard Training

The Art of Communication

Maximum delegates: 12
Duration: 1 day

Who is this course for:
This course is for people who wish to develop their inter-personal skills to form relationships with new and existing clients.  Ideal for people who work as part of a team and / or look after a client base.

Why attend this course:
There are some people who we click with immediately while there are other people who we find it difficult to spend more than two minutes with, let alone work with.  Conflicts can build up until it becomes unbearable to be in the same room as the other person.  If you would like to be able to build a relationship with anyone so that you can find a way of working with anyone, then this course is for you.

Course Objectives:
• Form strong, professional and long-term relationships with clients
• Ensure clients feel comfortable in your presence
• Maximise team effectiveness
• Resolve conflicts in an instant
• Overcome your own barriers to effective relationships
• Use simple rapport building skills quickly and easily

Course Outline:
In this course, you will learn how to use the power of small-talk and active listening to help establish solid foundations for a new relationship.  You will find out the meaning of rapport as well as the important role that it plays in building successful relationships – new or old – and how to do it using your body language, tone of voice and the words that you say.  You will discover the characteristics of an excellent communicator so that you can reproduce their behaviour and become a role model yourself.  This course will help you identify your barriers to communication and show you simple and effective ways to overcome them.

“Rapport is a mutually respectful way of being with others and a way of
doing business at all times”
Personal Development for Dummies

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